Maurice Oostendorp tells how he started as a banker at ABN in '82 where he finally left ABN AMRO in 2008 after the final catastrophic sale to the consortium RBS, Fortis and Banco Santander. After the nationalisation of SNS, he was appointed CEO where he made the name change to De Volksbank in 2017. The name change demonstrated the bank's commitment to the well-being of the customer he was committed to until 2020 when he left the public bank. Since then, the future of the Volksbank as a public bank has been uncertain, and there is talk of a stock exchange or overall sale.

René ten Bos talks about trust as "open to a wider range of outcomes," both good and bad. He contrasts this with the will to control a specific outcome, but this mistrust not only narrows the bandwidth to bad outcomes, but also to good outcomes. Thus, the increased regulatory pressure on banks based on damaged confidence during the financial crisis does not seem to be working towards restoring confidence, but rather hindering banks.

Nevertheless, banks do not dismiss their responsibility. This brings us to the debate on the responsibility ofthe firmbetween Milton Friedman and Ed Freeman (a close friend of Ten Bos). Friedman argued in his familiaropinion documentin the New York Times that a company should be run in the interests of shareholders through profit maximization but with the important nuance: "while complying to the basic rules of the society, both those embodied in law and those embodied in ethical custom" and thus serving the economy and society as a whole the best. Freeman opposed this, in his opinion, unilateral responsibility ofthefirm.The nuance of Friedman remains too vague, because there are others involved in a company that have a legitimate interest, employees, customers, and society and ecology. Both ways of thinking have advantages and disadvantages, and as a bank and a society you will have to weigh up.